Service Policies

Lawn Service

Lawn mowing Lawn Service is done weekly throughout the season. Lawn mowing service includes lawn mowing, trimming, edging, and blowing. Grass areas in the front, back, and sides of your yard will be mowed in different directions in order to avoid ruts or damage to your lawn. Grass or weeds growing inside of beds will not be cut or tampered with in order to avoid damage to plant beds and our machines or employees. Trimming is done around beds, fences, and trees. Edging is done along sidewalks and driveways in the front and back yard. EDU Lawn Service makes sure to blow clippings from sidewalks and driveways once the service has been completed.

Assigned Lawn Service Day

EDU Lawn Service schedules lawn services Monday through Thursday within designated areas each day of the week, ensuring that each customer is assigned a specific service day throughout the season. Although we assign a specific mowing day, the time of your service may vary from week to week taking into account weather and work load. EDU Lawn Service will assign the same mowing professional to come to your property every week.

Gates and Pets

We prefer that all your pets be kept indoors, and all gates unlocked on your mowing day. If you have a unique situation with a pet or gate please let us know, and we will accommodate you. EDU Lawn Service will not mow if pets are unsecured in a yard, front or back. Our crews are very careful about closing gates before they leave, but we do not guarantee that a pet will not escape from the yard, therefore, you accept our service with this provision. If we arrive to your property and cannot mow the back yard due to a pet in the yard or a locked gate, you will still be charged. EDU Lawn Service is not responsible for lost or injured pets.

Items in the Yard

We ask all customers to please pick up all small items such as toys, hoses, pet waste, and other items in the yard before our technicians arrive each week. EDU Lawn Service is not responsible for damage to exposed sprinkler lines, other lines, cable, dog fence lines, and other items unless the client informs us first of their existence. Large items such as lawn furniture and trampolines will be moved and mowed under, if requested.

Watering

EDU Lawn recommends water in the evening or the predawn periods. This allows for your lawn to have the best water usage without evaporation or unnecessary run off. These schedules do not hamper our crews from mowing even if the lawn is still wet when we arrive. We cannot, however, mow while the irrigation system is actively watering.

Holidays

On weeks when a national holiday falls Monday thru Friday, we will adjust the rest of the week’s schedule by one day so that we can service all remaining lawns the day after their scheduled day.

Skipping A Week of Mowing Update

Client’s mowing rate is based on weekly. EDU Lawn Service no longer offers biweekly mowing. In extreme circumstances, the Client may contact EDU Lawn Service to request skipping service for a particular week. This can be done with a minimum of a twenty-four (24) hour notice prior to the Client’s scheduled mowing. A service charge may be applied but are normally waved if skipping does not become frequently. Please note that our crews do not make the decision of whether your yard needs mowing, so you will need to contact our office during business hours to skip a scheduled mowing (816-226-2214). For a requested skip to take effect, you must contact us by 5pm the day before your scheduled mowing. Service will be resumed the following week.

Satisfaction Guarantee

All services shall be performed by qualified, experienced, trained personnel using practices and methods recognized as accepted standards in the lawn care industry. If the Client has any specific needs or issues with EDU Lawn Service that arise during the season, please contact EDU Lawn Service immediately so that these needs can be addressed. All EDU Lawn Service clients are guaranteed satisfaction with their lawn care service. If you ever feel that your lawn service is not satisfactory, please contact us at 816-226-2214. Service call also be obtained at support@edulawn.org

Cancellations

You may cancel your service with us with a two weeks’ notice, for any reason, without a cancellation fee.

Damage

If EDU Lawn Service has damages a sprinkler head please contact us anytime. We will repair or replace the damage as soon as possible.

Notice policy

Damage or problems must be reported within 48hrs so we can be afforded the time to correct the issue before lawn services resume the following week. We will make every effort rectify any issue to your satisfaction in a timely manner.

Rain

We always try to finish our routes, even on semi rainy days. If we are unable to complete your service due to a heavy rain fall, we will adjust the rest of the week’s schedule by one day so that we can service all remaining lawns the day after their scheduled day. To avoid excessively long grass, we recommend allowing us to mow even when the lawn is a little wet.